Privacy policy
At Shree Pankhwala, we value your trust and respect your privacy. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
To process your orders and provide a seamless shopping experience, we collect the following types of information:
-
Personal Identification Information: When you make a purchase or create an account, we collect your name, email address, phone number, shipping address, and billing address.
-
Payment Information: We use secure, standard, third-party payment gateways to process transactions. We do not collect or store your credit/debit card numbers or UPI PINs on our servers.
-
Automatically Collected Data (Device & Usage Data): When you browse our store, we automatically receive your computer’s internet protocol (IP) address, browser type, operating system, and browsing behavior on our site. This helps us learn about how our site is being used and how to improve it.
2. How We Use Your Information
We use the collected information for the following primary purposes:
-
To Fulfill Orders: Processing your transactions, sending order confirmations, and coordinating with our Pan-India courier partners for the delivery of your ghee.
-
Customer Support: Communicating with you regarding your order status, replacement requests, or general inquiries.
-
Marketing (With Your Consent): Sending you emails or SMS updates about new products, special festive offers, and store updates. You can opt out of these at any time.
-
Website Improvement: Analyzing user behavior to optimize our website’s layout, fix technical issues, and improve your overall shopping experience.
3. Cookies and Tracking Technologies
Our website uses "cookies" (small data files stored on your device) to enhance your browsing experience. Cookies allow our site to remember your shopping cart items, recognize you on return visits, and track site usage. You can instruct your browser to refuse all cookies, but doing so may limit your ability to use certain features of our website, such as adding items to your cart.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we do share your data with trusted third parties necessary to operate our business:
-
Service Providers: We share your name, phone number, and address with our shipping partners to ensure smooth delivery. We also share transaction data with secure payment processors.
-
Legal Compliance: We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service, to protect the rights and safety of our business and our customers.
5. Data Security
We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Data transferred between your browser and our website is encrypted. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights and Choices
You have the right to:
-
Access and Correct Your Data: You can log into your account to update your personal details at any time.
-
Opt-Out of Marketing: You can click the "unsubscribe" link at the bottom of our marketing emails or reply "STOP" to SMS messages.
-
Request Deletion: You may contact us to request the deletion of your personal data from our systems, subject to certain legal obligations (such as keeping transaction records for tax purposes).
7. Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to review this page periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us