Terms of Service

Welcome to Shree Pankhwala. By accessing our website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. General Overview

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these terms. These Terms of Service apply to all users of the site, including browsers, vendors, customers, and merchants.

2. Product Information and Medical Disclaimer

• Accuracy: We strive to ensure that all product descriptions, images, and pricing are accurate. However, slight variations in product packaging or the natural color/texture of our Bilona Ghee may occur due to its authentic, handcrafted nature.

• Health Claims: The information provided on our website regarding the Ayurvedic and health benefits of A2 Bilona Ghee is for educational purposes only. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult with a healthcare professional before making significant changes to your diet.

3. Pricing and Payments

• All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

• We reserve the right to modify prices without prior notice.

• We use secure, standard payment gateways. We do not store your credit card or UPI details on our servers.

4. Shipping and Delivery

• We make every effort to dispatch orders promptly. Estimated delivery times are provided at checkout but are not guaranteed.

• We are not responsible for delays caused by courier partners or unforeseen circumstances (e.g., natural disasters, strikes).

• Ensure your delivery address is accurate. We are not liable for packages delivered to an incorrect address provided by the customer.

5. Returns, Refunds, and Cancellations

• Perishable Goods: Because our A2 Bilona Ghee is a premium food product, we do not accept returns or exchanges for hygiene and safety reasons.

• Damaged Items: If your product arrives damaged or the glass jar is broken in transit, please contact us within [e.g., 48 hours] of delivery with photographic evidence. We will arrange a replacement or refund.

• Cancellations: Orders can only be canceled before they are dispatched. Once an order has been shipped, it cannot be canceled.

6. Intellectual Property

All content on this website, including but not limited to logos, text, images, graphics, and product descriptions (such as the Shree Pankhwala brand name and Bilona methodology content), is the property of Shree Pankhwala. You may not reproduce, distribute, or use our content for commercial purposes without explicit written permission.

7. Limitation of Liability

Shree Pankhwala shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or the consumption of our products. Your use of the website and products is at your own risk.

8. Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts in Kolhapur, Maharashtra.

9. Contact Information

If you have any questions or concerns regarding these Terms of Service, please reach out to us.