Refund policy
At Shree Pankhwala, we take immense pride in the quality, purity, and hygiene of our A2 Bilona Ghee. Because our products are premium, consumable food items, we adhere to a strict No Return and No Refund policy.
Please read the following guidelines carefully before making a purchase.
🚫 1. All Sales Are Final (No Returns)
To maintain the highest standards of food safety and hygiene, we do not accept returns or exchanges once a product has been dispatched or delivered.
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We cannot accept returns if you ordered the wrong item, changed your mind, or do not like the natural taste/aroma of authentic Bilona Ghee.
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Every jar that leaves our facility is sealed and quality-checked; once it leaves our control, it cannot be restocked or resold.
❌ 2. No Refunds
We do not issue refunds for any orders once they have been successfully processed and shipped. Refunds are strictly not applicable for delayed deliveries caused by courier partners or incorrect delivery addresses provided by the customer.
📦 3. Exception: Damaged or Incorrect Items
While we use heavy-duty, secure packaging for our glass jars, we understand that transit damages can rarely occur. We will gladly provide a free replacement (not a refund) under the following conditions:
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The product arrives damaged/broken: If the glass jar is broken or leaking upon delivery.
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The wrong product was delivered: If you received an item different from what you ordered.
How to claim a replacement:
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Do not accept the package if it is visibly severely damaged or leaking from the outside.
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If you open the package and find the jar damaged, you must contact us within 48 hours of delivery.
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Email us at [Insert Email Address] or WhatsApp us at [Insert Phone Number] with your Order Number and clear photographs/videos of the damaged product and the shipping label.
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Once our team verifies the damage, we will dispatch a fresh replacement jar to you immediately at no extra cost.
🛑 4. Order Cancellations
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Before Dispatch: You may cancel your order for a full refund only if the order has not yet been packed and dispatched from our facility. To cancel, please contact us immediately after placing the order.
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After Dispatch: Once an order has been handed over to our courier partner, it cannot be canceled, and no refunds will be issued.
Contact Us If you have any questions regarding your order, please reach out to our customer support team